Customer Relationship Associate

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Are you ready to make a real impact? At UPS, we're looking for passionate individuals to help us retain and expand our customer base. As a Customer Relationship Associate, you'll immerse yourself in understanding our customers' businesses, identify their unique needs, and proactively promote UPS Access Points. Your role will focus on seizing promising opportunities, building strong relationships, and ensuring we consistently meet our commitments. What We Offer:

• Competitive Salary: We value your skills and expertise.
• Incredible Benefits: Enjoy a company pension scheme, along with fantastic discounts at major retailers, cinemas, and attractions like Alton Towers and The London Eye.
• Comprehensive Training: We're dedicated to helping you excel and shine in your role.
• Career Growth: Explore clear pathways for advancement through our "promotion from within" policy.
Your Responsibilities:
• Explore & Engage: Research customer businesses to discover new opportunities and ensure existing clients thrive.
• Ask & Understand: Build connections with customers to gain insights into their industries and strategies, so you can offer tailored support.
• Show the Value: Utilize your knowledge to highlight how becoming a UPS Access Point can drive customer success.
• Follow Up & Grow: Actively pursue sales leads and leverage the Access Point Candidate Tool (APC) to onboard new clients.
• Advocate for Customers: Foster trust by assisting with service issues and ensuring outstanding customer satisfaction.
• Educate & Resolve: Guide customers through our services and swiftly resolve any challenges they face.
• Stay Competitive: Research competitor strategies to find innovative ways to position UPS Access Points as the preferred choice.
• Keep it Organized: Maintain detailed records of account activity for seamless communication and management.
Qualifications:
• Bachelor's Degree or equivalent preferred.
• Ability to thrive under pressure and meet tight deadlines.
• Proficient in computer applications.
• Availability: Monday to Friday, 17:30 to 23:00.
Essential Skills:
• Strong attention to detail and exceptional multitasking abilities.
• Excellent problem-solving skills.
• Friendly and professional telephone communication.
• Adaptability to changing priorities and tasks.
Our Recruitment Commitment: At UPS, we are committed to fair treatment for all. Our recruitment process is based on merit, experience, and work-related criteria. We celebrate diversity and ensure no discrimination based on age, race, religion, gender, disability, sexual orientation, or gender identity. About Us: Founded in 1907, UPS has evolved from a small messenger service into a global leader in package delivery and logistics. We proudly manage the flow of goods, funds, and information across over 200 countries and territories, making us one of the most recognized and respected brands in the world. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.


• Bachelor's Degree or equivalent preferred.
• Ability to thrive under pressure and meet tight deadlines.
• Proficient in computer applications.
• Availability: Monday to Friday, 17:30 to 23:00.
Essential Skills:
• Strong attention to detail and exceptional multitasking abilities.
• Excellent problem-solving skills.
• Friendly and professional telephone communication.
• Adaptability to changing priorities and tasks.
  
  Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level., Founded in 1907, UPS has evolved from a small messenger service into a global leader in package delivery and logistics. We proudly manage the flow of goods, funds, and information across over 200 countries and territories, making us one of the most recognized and respected brands in the world.
  
  Competitive Salary: We value your skills and expertise.
• Incredible Benefits: Enjoy a company pension scheme, along with fantastic discounts at major retailers, cinemas, and attractions like Alton Towers and The London Eye.
• Comprehensive Training: We're dedicated to helping you excel and shine in your role.
• Career Growth: Explore clear pathways for advancement through our "promotion from within" policy., Employee Type:
Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.