Customer Relationship Team Management Leader

This is a great opportunity to work in an enthusiastic team within a secure and stable industry. If you feel that you have the appropriate experience, ability, and skills, we want to hear from you!,

• Customer-centric Relationship Management with a proven track record of increasing customer satisfaction and retention rates by implementing effective strategies and building strong client relationships.


• The Customer Relationship Team Leader is responsible for overseeing the process of customer retention.


• Duties include interacting with new, existing and potential customers on a regular basis, supporting the sales functions of the business on how to best help customers and implementing customer service policies and procedures to enhance customer satisfaction.


• Using the CRM system (ZOHO) to manage relationships by collecting and analysing customer data and developing new ways to meet customers' needs


• Handling customer complaints


• Overseeing the interactions between customers and key team members, such as Business Development Managers, Regional Sales Manager, Sales Office Managers.


Customer Service Representatives.

• Creating and executing retention campaigns


• Working closely with the Marketing team developing marketing campaigns to attract new customers and increase wallet share with existing customers


• Collaborating with sales, marketing, customer service and operations teams to improve the customer experience


• Coordinating with upper management to inform them of recurring issues with products or services.


• Customer Relationship Team Leader should have thorough knowledge of the industry and be a credible authority in that domain.


• A quality Customer Relationship Team Leader candidate should be proficient with word processing and presentation software.


Additionally, quality candidates will have the ability to quickly learn about your company's products and services to establish themselves as experts in the field.

• You will be responsible for but not limited to :


• Reviewing customer profiles to understand account activity, buying patterns and identify lapsed but high potential customers.


• Segment customers into vertical markets and product types.


• Actively call customers daily to generate sales.


• Timely follow-up for all inbound leads


• Research all customers to ensure a full understanding of their product mix / service offering, identifying where there may be missed opportunities.


• Review the Zoho CRM system to ensure data accuracy and collection.


• Review all proposals to identify any missed opportunities on each project, what else can Adam Equipment offer.


• Review and recommend improvements to the S&OP to help automate or improve efficiency.


• Identify areas of opportunity for additional marketing collateral to communicate the full range of Adam Equipment's product portfolio and educate customers on what Adam Equipment can offer.


• Help identify leaning out business processes, S&OP.


• Work collaboratively and conduct Weekly calls with CSO / Global Sales Director and EMEA Marketing Manager to update on activity and opportunities that you are working on


• Utilise the 80 / 20 principle and data to formulate a regular calling patterns to existing customers.
  
  Are you an independent, proactive and results-driven CRM Team Leader growing Sales and Lead Generation Specialist? Your success in this role will be measured by Customer retention and growth, driving sales growth, lead generation, generating new business opportunities, and building strong relationships with potential and existing dealers.


The ideal candidate will have a hunter mentality and be prepared to engage with new and existing customers. You will have strong analytical and reporting skills, and enjoy achieving KPIs including lead conversion and sales performance metrics and achieving a high volume of outbound calls per day.

You understand that speaking with customers is how you build long lasting rapport and create new opportunities., Required Qualification and Experience :

• Knowledge of customer acquisition and retention strategies


• Exceptional verbal and written communication skills


• Social and emotional awareness to tailor interactions for individual customers


• Extensive product knowledge


• Ability to collaborate well with other customer care team members


• Analytical and data-driven


• Ability to work in a fast-paced environment while managing multiple tasks


• Technology skills in Zoho CRM software


• Impeccable customer services skills


• Knowledge of best practices in customer service and retention


• Strong attention to detail.


• Ability to develop and maintain business relationships with internal and external contacts at all levels.


• Self-motivated to win business.


• Scale industry experience a plus.


• Bilingual in multiple languages a definite plus., Previous inside sales or call center environment experience. Hunter mentality not afraid to engage with new and existing customer base.


Associate or bachelor's degree or equivalent work experience preferred. Proficient in Microsoft Excel, Word, Outlook, PowerPoint, and Teams virtual meetings.

Strong negotiation and problem-solving skills. Excellent oral and written communication skills. Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.

Strong attention to detail. Ability to develop and maintain business relationships with internal and external contacts at all levels.

Self-motivated to win business. Must have a valid driver's license and safe driving record per Company and insurance policies.

Scale industry experience is a plus. Bilingual in Spanish a definite plus.

Company Overview : For over 52 years, Adam Equipment has been a leading weighing scale manufacturer with headquarters based in the UK.

The UK office in Milton Keynes supports the sales and service needs for the European market.

Adam Equipment provides professional weighing equipment throughout the world for a wide range of markets including industrial, laboratory, education, medical, veterinary, botanicals and retail.

We provide cost effective, high value, high quality, weighing equipment and services.