Customer Renewals Associate

As a Customer Renewals Associate, you'll play an essential role in maintaining strong connections with our clients. You'll work with existing customers, providing high-quality service to renew their policies and help them get the most out of our software solutions. This is a great stepping stone for anyone looking to build a rewarding career in a growing company! Please note the last stage of the process is an assessment day in our Manchester office on either the 20th or 21st of November, so please either day free in order to be considered. What Will You Be Doing? In this role, you'll:

• Provide friendly, attentive service to all customers, addressing queries and assisting with renewals.
• Maximise IRIS's revenue by ensuring customer satisfaction and loyalty.
• Manage client communications from start to finish, taking ownership of each enquiry.
• Offer renewal quotations that best meet each customer's needs, focusing on quality and value.
• Build strong relationships through phone and email, becoming the trusted point of contact for your customers.
• Stay up-to-date on product developments to provide proactive service.
• Track and manage renewal activities to ensure all renewals are handled promptly., 1. Apply Online: Start by uploading your CV and answering a few quick questions.
2. Initial Interview and Online Assessment: If you're shortlisted, we'll send a confirmation of your initial interview along with an online assessment to complete in advance. The short video interview with a member of our Talent Team is your chance to discuss your application and learn more about the role. 3. Group Assessment Day: Join us on 20 or 21 November at our Manchester office (M1 4DY). You'll participate in a group exercise and roleplay activity alongside candidates for our Sales Development roles, giving you a chance to showcase your skills and experience IRIS's culture firsthand. We want to make sure everyone has a great experience, so if you need any special accommodations or have specific requirements, just let us know. We're here to support you through the process and help you shine., We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by: Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training. Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values. Offering regular training and development programmes tailored to each employee's development needs and providing a commitment to a 'learning culture' which shares knowledge, best practice and our long-standing expertise between employees. We're committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys. Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.

Are you ready to launch your career with a role that combines customer service, sales, and relationship-building skills? Whether you're a recent graduate, career switcher, or school leaver, IRIS Software Group has a fantastic opportunity for you to join our Customer Renewals Team!,
• Customer-focused with experience in a customer-facing role (face-to-face or over the phone).
• A great communicator with strong written, verbal, and numerical skills.
• Calm under pressure and able to problem-solve with logical thinking.
• Motivated, detail-oriented, and comfortable working with MS Office tools.
• Desirable: Sales experience or knowledge of the education or accountancy sector.
• Passionate about developing your career with a successful, innovative company.
  
  As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence. Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance. Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity. It's vital these mission-critical functions work first time, every time. That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth. IRIS is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market-leading, and high-performing company that we are today. We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women. These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward. IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do. This is why we work to create an environment where employees feel like they are part of a team.

Generous holiday allowance Charity / volunteering days Income protection insurance Life assurance Employee Assistance Program Private healthcare Enhanced maternity pay Additional discount schemes Cycle to work scheme