Customer Research & Insight Manager

At AO, our customers are our top priority and we're all about making decisions that would make our Gran proud! And that's where our Insight team shines. They're the ones who channel the customer's voice, making sure their needs always guide our actions. In your role you'll help gain a deeper understanding of what our customers need and want. Your day-to-day will involve researching customer feedback and market trends, gathering insights to spot areas for improvement. Our people are our superpower, and we're unstoppable when we're together! We want your ideas to flow, and what better way to make that happen than being under the same roof, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we we're together!Here's What You Can Expect To Be Doing

• Quantitative and qualitative customer research - crafting proposals, designing methodologies and delivering insightful analysis and reporting
• Collect and analyse customer feedback and market trends to identify opportunities for improvement
• Compile data and insights across multiple data sources
• Be a source of customer understanding and insight for various stakeholders around the business
• Influence teams across AO to act based on research findings
• Work closely with brand, tech, and marketing insight teams to drive innovation
• Keep in the know with industry trends and best practices to amp up our customer research methods, The data will never have any bearing on whether an application is successful or not and will not be available to hiring managers at any stage.
How do you describe your gender identity? How do you describe your ethnic background? How do you like to describe your sexual identity or sexual orientation? Do you identify as a person with a disability or are you a person with accessibility needs? How would you describe your Neurodiversity? If one of our AO'ers recommended this role to you, please tick the box Referrer First Name Referrer Last Name By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com Thank you for completing your application for the position of Customer Research & Insight Manager.


• You're currently working in a similar role working on customer focused insights in a retail capacity
• Qualitative and quantitative research experience - understanding consumer behaviours and market trends
• Utilize UX and Creative testing - to enhance user experiences
• Self-starter - you really have the drive to get involved in various projects
• Strong data analysis - making complex information into clear, actionable insights
• Able to communicate with confidence and impact, leading presentations and workshops
  
  We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things.
  
  Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.
• Our Value Creation Plan; We've created a unique long term bonus plan for every AOer to share in our success, giving you the opportunity of an exceptional reward in return for exceptional business performance.
• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!, Surname
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• Reasonable adjustments We want to make sure you're given the best possible chance to shine in your interview, so you may need us to do things in a slightly different way. This could be requesting a ground floor room or bringing along a sign interpreter to name just a few. Fill in the below box if there's anything we need to know so we can adjust the process to support you.AO is for everyone We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve.