Customer Resolution Agent

The Customer Experience team are an integral part of NCHA. Our purpose is to deliver high quality outcomes for our customers; we understand that sometimes we get things wrong but we act decisively to restore confidence and work tirelessly to prevent the issue from recurring.

"It's great being able to help our customers, find resolutions. We are a supportive team and an uplifting environment - Colleague Quote

As a Customer Resolution Agent you will provide effective investigation and resolution to customer complaints. We're looking for someone who can ensure a timely and high-quality experience is offered at all times and that commitments made to customers are monitored to ensure they are met. Someone who is effective at coordinating with key stakeholders to ensure that they have the necessary information to mitigate the risk of further customer dissatisfaction. Someone who can advocate for the voice of the customer.

If you're calm, diplomatic, with the ability to remain impartial then you could be our next Customer Resolution Agent! Apply today!

Knowledge of social housing and/or care and support is desirable but not essential for the role. We need the right skills and experience to ensure the needs of our customers are met. We would love to hear from you if you have the below qualities and experience:

- Excellent communication skills
- Good attention to detail and analytical skills
- Experience in frontline customer roles
- Experience with complaint investigations
- An understanding of the needs of people from diverse social, cultural and racial backgrounds and vulnerable adults, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We're Nottingham Community Housing Association, known to many as NCHA. We've been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands.

The role is full time, Monday - Friday 08:00 - 17:00, with hybrid working available.

Interview Date: 13th November 2024 in our brand new offices in Clifton

Previous applicants and colleagues re-applying will be reviewed at the manager's discretion.

Please note that we are not currently offering visa sponsorship.

NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, candidates with disabilities, as they are currently under-represented within our workforce.