Customer Resolutions Specialist

Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we're looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…

This is an exciting opportunity to join a global organization as a Customer Resolutions Specialist responsible for enhancing our customers' overall experience, managing customer incidents from inception to resolution, and presenting strategic improvement initiatives internally. This role requires a strong focus on building and maintaining positive customer relationships while identifying opportunities to increase revenue.,

• Improve the overall customer experience by analysing feedback and implementing effective solutions.


• Recording and processing customer complaints as well as coordination with the specialist departments involved in the complaint and ensuring follow-up.


• Handle customer incidents and complaints through to completion, ensuring timely and satisfactory resolutions.


• Develop and present improvement strategies & process optimisation to internal stakeholders to enhance service quality and customer satisfaction.


• Strengthen customer relationships through regular communication and personalised service.


• Identify and pursue opportunities to increase revenue by understanding customer needs and recommending appropriate solutions.


• Expand and further develop complaint management.


• Participate in projects to optimize work processes.
  
  Proven experience in customer service or customer experience management


• Strong problem-solving skills with a customer-centric mindset


• Excellent communication, interpersonal skills & presentation skills


• Ability to analyse data and present actionable insights at high level


• A proactive approach to identifying and implementing improvement strategies


• High level of initiative & outcome driven mindset


• Experience in revenue generation and upselling techniques is a plus


• Preferable but not essential: PRINCE 2, ITIL, AGILE
  
  With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.


At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

Here are some of the benefits we offer at Canon to support our employee's wellbeing:

• Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase


• Generous Pension Scheme


• Private Healthcare and wider medical plan


• Up to 38% Discount on Canon products


• Flexible benefits policy


• Free parking on site


• Excellent Subsidized restaurant


• Subsidized Costa Coffee on site too


• Discounted rates at Nuffield Health Gym


• Partnership with Mental Health First Aid UK with a network of mental health champions


• Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus


• Learning & Development Opportunities


You will be part of an energetic and innovative environment with more than 50 different nationalities at our state-of-the-art EMEA HQ at Stockley Park, Uxbridge.

Salary: Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.