Customer Retention Executive

We are looking grow our retention team who will be reaching out to our customers who might have issues with their plans or to offer them new products or services. The emphasis is on service and welfare; finding out why customers are having issues and reminding them of the benefits offered, but this is a target driven role, which offers performance bonuses!

You are a strong team player with a friendly and approachable nature. You have a confident telephone manner and a passion for delivering first class customer service.,

• Sales, retentions or collections experience
• Experience working in a contact centre
• Good IT skills
• Quick thinker
• Problem solver
• Outstanding communication skills
Highly desirable
• Experience in the veterinary industry
• Pet lover
Successful applicants share our values: Proactivity, Trustworthiness and Compassion
• Proactivity: you act without being told what to do. You look for opportunities to complete one more step of any given task, and in doing so make a colleague's / client's life a little bit easier. You bring new ideas to the company and are enthusiastic about our continued improvement in our quest to Make Life Easier.
• Trustworthiness: you don't cut corners as far as ethics are concerned. You earn trust and maintain confidences. You do what is right, not just what is politically expedient. You speak plainly and truthfully.
• Compassion: you are respectful to all, always. You are supportive and comforting when appropriate. Good service is a given: you cannot abide poor customer service.
This role is based in our office in Bournemouth, and the hours are 37.5 hours a week, between the hours of 10am to 6pm. Hybrid working is available on successful completion of probation.


• We're a small, fast-paced, fast-growing company that helps our clients (veterinary practices) manage pet healthcare plans on behalf of their customers.
• Working from our open plan office in Bournemouth, we help veterinary practice owners double (or even triple) their recurring revenue. Our relentless focus is on Making Life Easier.
• Our online portal helps vets manage their healthcare plans and collect recurring payments from their clients in a way that had never previously been done.
• Our industry-leading software platform serves businesses and their customers throughout the UK and Ireland.
• We are a subsidiary of a large global leader in veterinary care, IVC Evidensia Limited.
  
  £25k base salary with uncapped monthly commission (OTE 12k)
• Companywide annual bonus scheme.
• Annual performance related pay review.
• 25 days holiday per year (plus bank holidays).