Customer Sampling Technician

You really will be on the front line, being the face of Thames Water for our customers.
Every year, we conduct over 500,000 tests on water samples collected from treatment works, reservoirs, and randomly selected customer properties. This ensures our drinking water meets the highest quality standards - and you'll play a key role in that!

What you'll be doing as a Customer Sampling Technician

As a Customer Sampling Technician, you'll be responsible for collecting and testing water samples to ensure the highest quality standards are met. You'll oversee the management and maintenance of your sampling records and equipment, ensuring compliance with industry standards. You may also investigate supply issues and customer complaints.
Key responsibilities include:

- Taking part in an out-of-hours roster, including weekends, on a rotating schedule.
- Extensive travel between customer properties and sites across a wide geographical area.
- Conducting water sampling, managing equipment, and maintaining accurate records.
- Communicating directly with customers, addressing concerns and providing updates.

Base Location: South East London SE2 9AQ.

Working Pattern: from 7:30 am to 3:30 pm Monday to Friday.

Please note, in this role, 1 week in 7 will have working weekends., By working as a Customer Sampling Technician, you'll play a key role in ensuring the quality of water for millions of people, contributing directly to the health and well-being of the communities we serve.

We're looking for someone who can confidently manage a busy schedule and communicate effectively with customers. Key skills and attributes include:

- Demonstrable experience in driving and customer service, as the role involves cold calling customers and long periods spent driving.
- A clean, manual driving license is essential.
- The ability to plan journeys efficiently and good driving knowledge.
- Organizational skills and the ability to work independently.
- Attention to detail and accuracy in sample collection and record-keeping.
- Willingness to learn about the water industry and related processes.
- Good computer literacy and proficiency with digital tools., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better.

So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

We are committed to helping you reach your full potential. With ongoing training and career development, this role offers the chance to build long-term skills and grow within Thames Water. We also offer a salary progression scheme.
Through your work, you'll be contributing to building a better, more sustainable future for our customers and the environment. Every day, your efforts will help ensure that our water supply remains safe and reliable for generations to come.

- Competitive salary of £27,722 per annum with a progression scheme.
- Annual Leave - 24 days holiday per year increasing to 28 with the length of service. (Plus, bank holidays)
- Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments - Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks.