Customer Service

To assist in providing excellent customer service to our existing client base, with the aim to retain customers and aid in the sales process.,

• Communicating with customers and suppliers by email and telephone


• Planning and organizing of customer's shipments


• Managing customer and supplier quotations


• Maintaining the quote log, booking shipments and providing support to customers


• Monitoring and reporting customer shipping and quote patterns


• Handling of customer queries and carrier service issues


• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem


• Evaluating potential sales opportunities and converting them into new sales


• Recommend potential sales opportunities to management by collecting customer information and analysing customer needs


• Creating and developing Social Media, Marketing campaigns and increasing/enhancing the InXpress profile


• Using bespoke software to maintain customer records and book shipments
  
  General PC Proficiency - Microsoft Word, Excel, Outlook


• General maths skills


• Sympathetic with customer issues


• Good written and verbal communication skills


• Personal attributes:


• Positive, upbeat, enthusiastic attitude


• Can-do, willing spirit


• Cheerful, happy disposition, outgoing and a people person