Customer Service

The Customer Service Representative (Desk-Based: Phones and Emails) is responsible for providing exceptional customer support through phone and email communications. This role involves addressing customer inquiries, resolving issues, processing orders, and ensuring a high level of customer satisfaction,

• Answer customer inquiries via phone and email in a timely and professional manner.


• Provide accurate information about our products, services, and policies.


• Resolve customer issues, including troubleshooting and offering solutions.


• Collaborate with other team members to ensure customer satisfaction and continuous improvement of our services.


• Proactively follow up with customers to ensure their needs are met and issues are resolved.
  
  Experience in customer service is not required-we're looking for someone with the right attitude and willingness to learn., Intelligent and quick learner


• Proactive


• Confident communicator


• Dedicated


• Organised
  
  The Big Phone Store has been a trusted name in the mobile phone industry for over 20 years, providing customers with the latest mobile phones, accessories, and unparalleled customer service. We're passionate about what we do, and we pride ourselves on delivering a positive and seamless experience for every customer. As we continue to grow, we're looking for talented individuals to join our team and contribute to our success.
  
  Industry sector - Recession Proof


• Flexible working hours


• Staff discounts


• Pension scheme


• Days out and other social events


• Free onsite parking


• Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999


• Birthdays off and paid for without having to use any holiday entitlement


• Up to 28 days of paid holiday


• One extra day holiday rewarded for every year of service from year 2


• Sick pay


Note: We do not engage with recruitment companies, no exceptions.