Customer Service

We're looking for Customer Service to join our team at Wincanton based at our new state of the art SMART warehouse in Middlewich. Reporting to the Customer Service Manager, you will support with the daily management of stock related enquiries.,

• · Assist with stock investigations from customer or supplier queries, receipt errors, etc
• · Allocating orders for customers
• · Communicate with the customer with any stock issues
• · Operate customer and internal IT systems
• · Provide administrative support where needed throughout the day
• · Liaise with internal and external customers as required
• · First point of contact to all site visitors
• · Support and provide training to new and existing colleagues
• · Communicate with drivers and warehouse colleagues on a daily basis, developing an effective working relationship
• · Ensure conduct and behaviour to be compliant with H&S legislation and guidelines
• · Committed to continuous improvement of the site
• · Undertake additional duties as and when required
• · Demonstrate Wincanton's culture and values - Excellence, Integrity, Passion, Proactivity, Togetherness and Trust, Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton's deep knowledge and expertise in our field, constitute a superb platform for your professional development.
  
  · General administration experience
• · Ability to provide and understand the need for a high customer service
• · Proactive, flexible, can-do attitude to resolve issues and challenges
• · Able to demonstrate attention to detail and an accurate and precise way of working
• · PC literate and numerate with good communication skills, with a working knowledge of MS Office suite
• · Demonstrate strong communication skills at all levels
• · Flexibility regarding shift patterns
• · Ability to suggest methods of improvement to be actively involved in continuous improvement implementation
• · Attention to detail to assume quality checking and quality control
• · Compliant with manual handling procedures, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• · Unrivalled salary £24,920.13 per year
• · Monday to Friday working 8am to 4pm
• · 20 days holiday PLUS the option to buy more
• · Retail Discounts - supermarket, fashion, tech, days out, food and drink, home, cinema, travel, sports, music and games, books, health and beauty, leisure, Enterprise rentals
• · Extensive training opportunities with funded accredited courses
• · Friends and Family Apprenticeships - Not only can you learn and develop new skills, your friends and family can enrol on accredited courses too!
• · Cycle 2 Work Scheme
• · Holiday Trading
• · Healthcare Cash plan
• · Dental Cash plan
• · Share Scheme
• · Pension Accident Insurance
• · Payroll Giving
• · Eye Care Vouchers
• · Online GP Access
• · Hospital Plan
• · Death in Service Benefit
• · Retirement Courses
• · 50% discount on RAC cover Discounted Gym Memberships
• · Extended Employee Assistance Programme including free financial and legal advice