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Customer Service Admin

THE OPPORTUNITY HUB UK LTD

Customer Service Admin

£30000

THE OPPORTUNITY HUB UK LTD, Lower Edmonton, Enfield

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 5 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 521da3b18d934921a12e5e366353805b

Full Job Description

As a Admin Assistant, you will play a vital role in ensuring seamless customer experiences and operational efficiency.

From managing online orders to handling client enquiries and coordinating deliveries, your responsibilities will be diverse and impactful.

Salary £25-30k.

Here's what you'll be doing:

  • Following up on customer feedback via email or phone calls and maintaining detailed records.

  • Managing customer remedials by liaising with operations teams and ensuring timely resolution.

  • Processing online refunds, credits, and payment links efficiently.

  • Handling enquiries and coordinating deliveries with existing clients.

  • Providing general office support, including answering phones and processing insurance claims.

  • Upholding company values of caring, determination, availability, knowledge sharing, and innovation in all interactions.

    Proven experience in a customer service or administrative role.

  • Excellent communication skills, both verbal and written.

  • Strong problem-solving abilities and attention to detail.

  • Proficiency in MS Office and CRM software.

  • Ability to multitask and prioritise workload effectively.


    • Work Permissions:
    You must have the right to work in the United Kingdom.

    This opportunity gives you the chance to join a leading global logistics company as a Customer Service Administrator for their online retail brand.

    With a long and rich history, this company is dedicated to simplifying the process of living, working, and doing business worldwide.

    They achieve this mission through a diverse range of brands, each specialising in different aspects of logistics and workplace optimisation., Our client is a privately owned global logistics company dedicated to facilitating seamless global operations for individuals and businesses alike.

  • Competitive salary of £25-30k and benefits package.

  • Opportunities for career development and advancement within a global organisation.

  • Dynamic and collaborative work environment.

  • Training and support provided to enhance your skills and knowledge.