Customer Service Administrator

Are you a motivated individual with a passion for delivering exceptional customer service? We're looking for a Customer Service Administrator to join our thriving team and help us continue our commitment to unparalleled customer satisfaction. This is your chance to make a meaningful impact and contribute to the growth of our customer base.,

• Customer Engagement: Assist in guiding customers through product selection, including advising on stock levels, delivery schedules, and sampling options.


• Proactive Communication: Manage customer feedback and communications with a focus on relationship building and satisfaction.


• Opportunity Development: Identify and act on opportunities to engage with customers, share new product information, and follow up on sampling requests. Update our CRM with relevant activities and opportunities.


• Customer Awareness: Maintain a thorough understanding of your customer base to meet their needs effectively.


• Order Management: Ensure all orders are accurately processed and promptly dispatched.


• Customer Onboarding: Assist in onboarding new customers, ensuring a smooth transition and positive experience.
  
  Experience: Previous experience in sales administration or an internal executive role.


• Customer-Focused: Passionate about enhancing the customer experience.


• Tech-Savvy: Proficient in CRM systems, bespoke software, and Microsoft Office Suite.


• Knowledgeable: Able to quickly learn and retain extensive product and service information.


• Detail-Oriented: Attentive to detail with a focus on accuracy.


• Adaptable: Flexible and open to new developments, particularly in IT systems.


• Communicative: Confident, friendly, and professional in both phone and email communication.
  
  Competitive Salary: Starting at £24K.


• Career Growth: Opportunities for training, development, and promotion.


• Support: Monthly 1-2-1 support and mentoring.


• Generous Leave: 25 days of holiday plus 8 bank holidays.


• Pension: With Royal London, including profit-sharing benefits.


• Well-Being: Access to financial well-being support.


• Sick Pay: Up to 4 weeks of company sick pay.


• Perks: Free on-site parking, electric car salary exchange scheme, and a fun, supportive work environment with regular social events (including our quirky office bees!).