Customer Service Administrator

Customer Service Administrator

Location: Cirencester, GL7 6JS

Salary: A£22,680 - A£25,742 per annum / A£12.46 - A£14.14 per hour

Hours: Full-time, average 35 hours per week on a rota, including evenings, weekends, and Bank Holidays

Are you a people person with a passion for providing excellent customer service?

Do you thrive in a dynamic, fast-paced environment?

The Royal Agricultural University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team and be the welcoming face of our University and conference receptions.

Key Responsibilities:

• First Point of Contact: Greet visitors and callers warmly, ensuring they feel welcomed and directed appropriately.


• Reception Duties: Handle general reception tasks, manage the reception email account, and assist with queries from staff, students, customers, and contractors.


• Security Monitoring: Manage security systems, including CCTV, burglar alarms, and fire alarms, and coordinate emergency procedures.


• Health & Safety: Ensure compliance with health and safety legislation, monitor first aid supplies, and report incidents.


• Facilities Management: Work with the Estates & Facilities team to manage car parking and access control.


• Mail Handling: Sort and distribute incoming mail, and prepare outgoing mail and courier services.


• Event Support: Assist with Bed & Breakfast and conference reservations, and act as the point of contact for internet instructions and charges.


• Administrative Tasks: Process maintenance requests, arrange transport, manage lost property, and conduct site tours.


• Team Collaboration: Work flexibly to cover team absences and support the Customer Services Team Leader as needed.


Skills and Qualifications

The ideal candidate will have:


• A good standard of general education to GCSE level (including numeracy and literacy)


• Excellent telephone manner and communication skills at all levels


• A strong customer service orientation with demonstrable skills


• Computer literacy particularly with MS packages


• The ability to work independently and solve problems resourcefully


• A willingness to obtain a Shot Gun licence for handling and storing student guns (with training and application support provided by the University).


Benefits

We offer a supportive and collaborative work environment and are committed to providing opportunities for professional development and growth, ensuring that our employees have access to continuous learning and advancement.

Additionally, we offer a competitive salary and benefits package, recognising and rewarding the hard work and dedication of our team members.

If you feel you are a suitable candidate and would like to work for Royal Agricultural University, please proceed through the following link to be redirected to their website to complete your application.

rau.ac.uk/about-rau/work-for-us

The Royal Agricultural University is an equal opportunities employer RAU and we welcome applications from candidates of all ethnic backgrounds.

Closing date: 15 September 2024

Interview date: 24 September 2024

Are you a people person with a passion for providing excellent customer service?

Do you thrive in a dynamic, fast-paced environment?,
• A good standard of general education to GCSE level (including numeracy and literacy)


• Excellent telephone manner and communication skills at all levels


• A strong customer service orientation with demonstrable skills


• Computer literacy particularly with MS packages


• The ability to work independently and solve problems resourcefully


• A willingness to obtain a Shot Gun licence for handling and storing student guns (with training and application support provided by the University).
  
  We offer a supportive and collaborative work environment and are committed to providing opportunities for professional development and growth, ensuring that our employees have access to continuous learning and advancement.


Additionally, we offer a competitive salary and benefits package, recognising and rewarding the hard work and dedication of our team members.

If you feel you are a suitable candidate and would like to work for Royal Agricultural University, please proceed through the following link to be redirected to their website to complete your application.