Customer Service Administrator

At PGL we are passionate about delivering exceptional experiences to our guests. Our administration team plays a pivotal role in ensuring every adventure goes smoothly!

The UK Schools and Groups department generates revenue in excess of £60 million and as a Customer Service Administrator you will be supporting teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to process booking documentation and facilitate their bookings.

Working in a vibrant, open plan office, you will play a crucial part in the continued growth and success of PGL.

Key responsibilities will include:

• Effectively managing all pre-travel administration for PGL's Adventure UK centre bookings.


• Developing an in-depth knowledge of your customers and the centres they visit to anticipate their needs.


• Working with your colleagues to ensure all customer needs are met and more often exceeded.
  
  The successful candidate for this role will have strong personal organisational skills, with the ability and experience to effectively prioritise workloads and multi-task in a busy open plan office environment, whilst working to strict deadlines.
  
  Happy holidays - time to recharge and enjoy time away from the workplace. You'll also enjoy an extra day off on your birthday!


• Investing in your future - with sector leading family friendly policies and a contributory pension


• Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops


• Take care of mind, body and soul - your wellbeing is top priority, so we've created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program, cycle to work scheme and health cash plans


• Smart saving, affordable borrowing - access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.


• Doing good does you good - paid time-off to volunteer your time to worthwhile causes.