Customer Service Administrator

Successful Garage Door distribution and installation company seeks a full-time experienced Administrator for an exciting hands-on role. This is a great opportunity to play a key part in the team, assisting with customer orders, delivery planning and inventory ordering.

The Role

As part of the purchasing team, you will be responsible for keeping purchase order and warranty records up to date. You will act as a liaison between supplier and customer, ensuring the customer is kept up to date about their delivery and chasing the suppler for the information required. You will need to accurately check order acknowledgements against purchase orders and provide general administrative support to the purchasing and sales departments.

Responsibilities Will Include

• Organising customer delivery runs


• Chasing and checking supplier/manufacturer order acknowledgments


• Order progressing with suppliers/manufacturers


• Order change management


• Process and progress warranty claims from customers with suppliers/manufacturers


• Main point of contact for warranties, customers and order progression


• Notifying customers of orders coming into stock or of possible delays via email/phone


• Taking payments from customers


• Various Admin Tasks
  
  Strong attention to detail


• Excellent communication skills both written and verbally


• Organisational skills


• Ability to manage time and workload effectively


• Confident working style


• IT literate


• Ability to work in a team
  
  £26,000 - £28,000 p.a. depending on experience


• 4 weeks paid holiday


• Friendly working conditions


• Full training provided


• Attendance & Recognition Perks