Customer Service Administrator

At Gregory Distribution, we are looking for a Customer Service Administrator who will be the primary point of contact for our Pallet Networks site in Cullompton. The position of Customer Service Administrator involves:

• You will be required to work closely with our customers to ensure the smooth running of the operation as a whole
• Coordinating daily service reports, daily/weekly conference calls with customers, and using various internal/external IT systems.
• Processing customer invoices and inputting invoice data on various systems.
• Managing customer relationships and associated administrative duties, including answering all queries via email, phone, and face to face.
• Production of KPI's and daily statistics.
• Investigating and resolving stock issues to ensure customer satisfaction.
• Liaising with the vehicle maintenance team and planning vehicle servicing and defect repairs.
• You will be the main point of contact for customers, drivers, and internal teams, so strong communication skills (both written and verbal) are essential.
• The job can be fast-paced and pressurised, but you will receive the support and training needed to be successful in the role.
  
  Previous experience of working in a similar role is advantageous but not necessary.
• Ability to communicate at all levels.
• Excellent organisational skills and prioritising workload.
• Attention to detail.
• Working to deadlines.
• Able to work as part of a team and on own initiative.
• MS packages to include, Word, Excel, PowerPoint and Outlook.
  
  Salary for Customer Service Administrator is between £24,000pa to £26,000pa, depending on experience.
• Hours of work are Monday - Friday, 06:00hrs - 15:00hrs.
• Additional holiday purchasing scheme
• Retail discounts with Hapi
• Retail Trust Wellbeing Support
• Opportunity to develop your career within an expanding business.
• Excellent holiday allowance and company benefits.
• Life assurance, pension and sickness scheme
• Christmas Savings Club
• Black Circle Tyre discount