Customer Service Administrator
ASSA ABLOY Group, Summerford Place, Walsall
Customer Service Administrator
Salary Not Specified
ASSA ABLOY Group, Summerford Place, Walsall
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 22 Oct | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 3b53379bf2014fa8af2fecb7faa78a57
Full Job Description
- Respond to and deal with issues relating to orders and deliveries from customers effectively to minimise the effect on the customer and cost to the business.
- Deal with queries as quickly as possible, maintaining a helpful and friendly approach, avoiding repeat calls for the same issue.
- Develop effective relationships with existing customers by promoting products and services and promotions within business unit where applicable.
- Manage customer concerns process applicable to business unit in line with local business procedures.
- Liaise with internal and external departments to ensure that orders are swiftly processed and dispatched.
- Provide effective support to the Sales teams, Marketing, Product Management, and any other key functions applicable within the business unit and other group companies as required.
Has experience within a busy, customer focused environment. - Has the ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.
- Has a positive and friendly telephone manners.
- Is experienced in using Microsoft office packages with good computer skills.
- Is confident and resilient with the ability to deal with conflict and difficult people.
The Residential Business Segment is a complex multi-channel, multi-region sector encompassing a wide variety of product and customer types. As ASSA ABLOY UKI's largest business segment it's a dynamic, exciting and rewarding environment in which to grow your career. Full of interesting opportunities to challenge you, the Residential Sector is a great place to enhance and develop within a dynamic, success driven, yet supportive team environment. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. - Learning and career development opportunities, whether it's online learning,
- management training or enhancing your skills.
- A competitive salary and incentive schemes.
- Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension,
- discount portal, recognition scheme and wellbeing program… to name just a few!
We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer: