Customer Service Administrator

As part of a team, support the Customer Service Team Leader in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.

1. Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
2. Develop strong relationships with the Wheelchair service team.
3. Update computer records for reconditioned wheelchairs.
4. Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
5. Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
6. Filing of all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
7. Ensure any PPE supplied for use in carrying out your duties is used as instructed.
8. Maintain a professional customer service attitude when dealing with all service users and other agencies.
9. Import and export data from Wheelchair service onto Ross care database.
10. Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
11. Agree to undertake all training offered that is necessary to maintain the skills required for this role.

1. Computer literate
2. Good communication, verbal and written
3. Experience of invoicing and accounts procedures
4. Experience of working within a service provider industry
5. Flexible approach to working conditions and working environment change
6. Self-motivated and enthusiastic worker