Customer Service Administrator

£24000

Erek Daily Alerts - SGS, Bar Hill, Cambridgeshire

Full time
Permanent
Onsite working

Posted 1 week ago, 8 Nov | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: e3841e74611c42be880e28d7992da6dc

Erek Daily Alerts - SGS

Full Job Description

Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time.
Accompany the Commercial team as appropriate on pre and post sales visits.
Development, management and maintenance of Service Level Agreements for all customers in line with quality standards.
Ensure that customer issues are dealt with in an efficient manner, informing the Customer Services Manager of any problems that may arise.
Specific reporting and data entry of the Pesticides laboratory results

English, Math's & Science GSCE A-C or Equivalent
I.T. literate - including good knowledge of PowerPoint, Excel and Word.
Strongly IT literate.
Knowledge of LIMS databases
Knowledge of food safety and quality

SGS provide the world's most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.
Performance related bonus (discretionary and subject to eligibility criteria)

Competitive pension scheme + Life Assurance
Generous Annual Leave allowance (increasing with service) plus bank holidays.
An additional day off for your birthday
Discounted Gym Membership
Retailer Discounts
Access to electric vehicle leasing scheme (subject to eligibility criteria)
Enhanced maternity/paternity and adoption pay.
Length of Service Awards
Christmas Vouchers
Health & Wellbeing initiatives