Customer Service Adviser

As a Customer Service Advisor you'll :

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that's saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what's right.
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Lowestoft Branch. Lowestoft is a small branch in a seaside town with easy access from a number of transport links. We are passionate about supporting your onboarding journey to service our customers' needs and requirements through multiple channels, including face to face , on line and over the telephone. There is a large variation of daily task from counter transactions, savings meetings, digital support as well as in and outbound calls ensuring we deliver a truly customer centric service. As well as day to day tasks and activities, we strongly support individual personal growth and development in knowledge, skill and behavioural areas, and also support colleague succession and progression for those who aspire to. There will be opportunities to be able to both engage and work in other branches, and there will be a requirement to work between Lowestoft and Great Yarmouth, as well as with others outside of your branch team who are also on boarding, as well as the wider business."

Being part of the team isn't about being a whizz in financial services, or about having lots of customer service experience. Instead, it's about

If you're great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we're right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.,
• Being great with people, and being able to talk to our members.
• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Understanding why it's important to celebrate different people with different skills, experiences, and opinions.
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Having the ambition to become a leading expert on our products and services.