Customer Service Advisor

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a part time (20 hours per week) Customer Services Advisor based in Newcastle with a salary £24,440 - £26,725 per annum - this is a fixed term contact up to 12months.

If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).
Key tasks are varied and include:
Processing day to day and specialist repairs reported by our customers
Liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
Updating important records (including CRM and electronic document management systems).
Advising residents on rent/service charge accounts
Taking payments
Giving advice on lettings and anti-social behaviour matters.

Is self-motivated,
Is a problem-solver
Has experience dealing with customer enquiries combined with a knowledge of the principles of customer care., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.