Customer Service Advisor

The candidate is expected to provide customer service support for Scheme Members and deal with enquiries from Landlords and Letting/Management Agencies regarding the Scheme.,

• Handle enquiries from Agents, Landlords, Tenants, and interested parties via phone, email, Live Chat, and post, meeting performance and quality targets.


• Process applications for membership, deposit protection, and un-protection using the in-house system.


• Manage agent renewals, compliance, and credit control.


• Resolve payment and invoicing issues.


• Support the Membership Division with renewals, processing, data entry, and calls as needed.


• Cross-sell Group brand products during interactions.
  
  GCSEs (A-C) in English and Maths or equivalent.


• Strong customer service skills and clear communication.


• Minimum of 3 years' experience working in a call centre environment, making 80-100 calls a day.


• High attention to detail and quality standards.


• Basic knowledge of Scheme Rules (training provided).


• Team player with good relationship-building skills.


• Proficient in Microsoft Office and quick to learn new systems.


• Problem-solving skills and effective time management.


• Experience in property, insurance, or financial services is a plus


If you have strong customer service skills, have experience working in a call centre environment and looking to join a company that supports and offers growth opportunities, please apply online with your CV.

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.