Customer Service Advisor

Customer First is the first point of contact for many of our customers, so enthusiasm is vital. You will need to be a good listener and problem solver. We are looking for an excellent team player, who is an outstanding communicator and who will assist in the effective performance of this busy and friendly team.

• Solid communication skills, with the ability to use a range of communication styles to provide a personal approach.


• Able to quickly identify customers' needs.


• Proven ability to use Microsoft Office to a high standard.


• Previous customer service experience advantageous but not essential as full training is provided.


• A genuine interest in the customer.


• Passionate about delivering great customer service. You will be the first point of contact with our customer.


• Organisational skills and the ability to multitask are essential.


You will be responsible for providing excellent customer service by phone. Once fully trained, live chat, email, and social media. Full training will be given to enable you to acquire an in-depth knowledge of relevant services. You will need accurate keyboard skills, computer literacy and the ability to quickly learn new systems and an understanding of confidentiality issues relating to customer information.

The ideal candidate will have an NVQ Level 2 qualification in customer services or previous demonstrable experience working within a customer focused environment.

You will be required to work from a designated council office and from home.

Your induction and training will be in person at our Halifax Town Centre Office.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our Employment Hub.

We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.