Customer Service Advisor
Conduent
Customer Service Advisor
£22790
Conduent, Camp Field, Leeds
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 4 Sep | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: f36b792de6a140c2b13298d385fd53b0
Full Job Description
- Provide excellent customer service over the phone, email and webchat.
- Identifying opportunities to promote additional services to the customer.
- Resolve any customer complaints and queries.
- Help shape our culture by demonstrating our core values.
- Attending training sessions to continuously improve knowledge and performance.
Here at Conduent we believe that a typical Customer Service Advisor doesn't really exist! We value the diverse range of skills and experiences our colleagues bring day to day to our company. We expect you to have good general PC knowledge and IT skills, however the ability to provide a professional and efficient service to our customers and clients is our primary focus as full training will be provided., Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required., A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact. - An empathetic approach to customers in difficult situations.
- Being able to adapt and work in a fast-paced environment.
- A clear understanding of what good service looks like.
- You will need to demonstrate a positive & professional telephone manner.
- Good verbal, writing & communication skills.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
29 days paid holiday per annum (inclusive of bank holidays) - Life assurance.
- Dental Insurance.
- Pension Scheme.
- Free eye tests
- Excellent Apprenticeship Programmes
Travel & parking information:
We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.
About Conduent:
Through people, process, expertise, analytics and automation, our solutions and services create value by elevating customer experiences around the world, increasing efficiencies and reducing costs. Many Fortune 100 companies and more than 600 government and transportation agencies depend on us each day as their trusted partner to manage their business processes and end-user interactions.