Customer Service Advisor

We are looking for a committed, highly motivated Customer Service Advisor with a real passion for providing excellent customer service, putting the customer first in everything that they do. You will need to maintain high standards often under pressure and be able to use your initiative, showing a positive and flexible approach within a team, in a diverse and challenging environment. Proven experience in problem solving, excellent communication skills with the ability to handle difficult situations is essential.
Key Requirements

The successful applicant must be educated to GCSE level (or equivalent) in at least Mathematics and English with excellent numeracy and literacy skills and have proven experience working directly with the general public both in person and by phone.The post holder must be able to work on own initiative, under pressure in a busy environment and be proficient in the use of IT systems. It is desirable that applicants also have local government experience, ideally with a working knowledge of legacy benefits and/or council tax and a knowledge of the local area and community.

Whatever your role within Wyre Forest District Council, every day you will be working to benefit people living in the area. The District is a mix of urban rural, market and riverside town communities covering 195 square kilometres. The three main towns of Kidderminster, Bewdley and Stourport-on-Severn and several surrounding villages including Arley, Rock, Chaddesley Corbett and Wolverley make up the district. Over 100,000 people live here and you can help shape our district's future as part of our circa 350 strong workforce that strives to make a difference in making sure the services we offer meet the aspirations and needs of our local community., To find out more about Wyre Forest District Council, or the area we serve please visit our website at www.wyreforestdc.gov.uk, 'Like' us on Facebook www.facebook.com/WyreForest/ or follow us on Twitter @WyreForestDC.

We've implemented a new system from Monday 4th March which will improve your candidate experience!

Special Conditions

• Working hours are 37 per week, 9am to 5pm, Monday to Friday.


• Appointment to this post is subject to satisfactory clearance of a basic disclosure check (Disclosure & Barring Services (DBS)) under the Police Act 1997.


• You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered.


• Anticipated Interviews dates are Wednesday 25th and Thursday 26th September 2024


• Previous applicants need not apply.


Wyre Forest District Council is an equal opportunities employer, We value our employees and aim to create a positive, progressive and open work culture that supports everyone to thrive. We believe in rewarding employees and working for us has some great benefits. We focus on supporting your physical, financial and emotional wellbeing. You can expect to enjoy a range of learning and development opportunities designed to enhance you in your role. Our excellent benefits also include a competitive salary and pension scheme, favourable holiday entitlements and flexible working options.

We are dedicated to enabling each individual to be the best that they can be, and are committed to equality, diversity and inclusion.

We are a Disability Confident Employer and hold the Defence Employer Recognition Scheme Bronze award.

If you have ambition for yourself and this district, thrive on challenges and getting results, share our values and strive to make others feel valued, then we want to hear from you., Our vision is underpinned by the following values which lie at the heart of everything we do:

• We are working together


• We are fair


• We are dependable


• We put communities first


Our Priorities:

Our priorities represent what we want to achieve for the social, economic and environmental well-being of the district, they are:

• Economic growth and regeneration


• Securing financial sustainability for services the local communities value


• A clean, safe and green place to live, work and visit