Customer Service Advisor

We would also like to set additional cookies to enhance your user experience, help us understand how you use East Anglia Jobs, and improve our services., We use Google Analytics to collect this data which will set cookies on your device. Please be assured however that this data is collected in a way that cannot be used to directly identify anyone and is never shared with other third-parties.

Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission

Hourly rate: £12.05

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.

Why not use your skills to make a difference and join our Billing Team in Merthyr We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment, or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

• A?great'starting salary of?£23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.


• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us


• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly


• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family


• Huge?discounts of EE & BT products including your Mobile and Broadband - saving you?hundreds?of?pounds?every year


• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want


• Volunteering days, so you can?give back?to your local community


• Optional Private Healthcare and Dental, to protect you and your family