Customer Service Advisor

Customer Service Advisor – Providing a positive and excellent customer journey from beginning to end and working to ensure customer satisfaction.

What will you do? :

- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping, and de-clamping of vehicles parked incorrectly in Ireland.
- You will handle inbound email queries from clients and customers, and advise them how to appeal correctly.
- You will be placed in a rotating roster with your fellow CSC members and must be flexible to change working hours.
- You will work 5 x 9-hour shifts per week although this may change if overtime is required (1 hour deducted for lunch)
- You will be required to work between the operating hours of 8AM – 8PM.
- You’ll be required to work in our office as our contracts are essential services

Previous experience working in a call centre environment is an advantage, although not essential
- We are looking for someone with a basic knowledge on computers, although not essential.
- You will be target-oriented, customer-focused, and have a friendly manner.

APCOA is a recognised front runner in parking management services with a presence in 12 countries across Europe, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees., We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared.

Customer Service Advisor – Wigan - Full time; 40 hours per week - £23795.20 per annum
Do you have customer service experience? Are you a good communicator?

Full time (40 hours) : Any 5 out of 7 days : Working hours between 8AM – 8PM : 1x Hour Lunch, 2x 15 minute break.
Shift Patterns:

- 08:00-17:00
- 10:00-19:00
- 09:00-18:00
- 11:00 –20:00, · Full training will be provided
· Chance to learn multiple skills in different sectors of the parking industry.
· Full time employment
· Pension Scheme.
· Hourly wage
· Free town centre parking
· ‘’Free Food Friday!’’ We order pizza on the last Friday of each month