Customer Service Advisor

We're currently recruiting a Customer Service Advisor to join our team at our Peterlee Operation Centre, SR8 2JQ. Our Customer Service Representatives are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and timeframes. They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team
  
  What we offer you in return:
• Monday to Friday working
• 23 days holiday plus bank holidays, plus an additional day per year to celebrate a special occasion
• A further paid day available, to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Life Assurance cover
• Company uniform
• The ability to purchase shares in our successful global company, at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home.