Customer Service Advisor

With a fleet size of over 190,000 vehicles, we have a lot of drivers to take care of. Our Driver Desk team is the first port of call for drivers, dealing with a wide variety of queries from booking MOTs, to connecting drivers with our roadside assistance provider. Most queries arrive by phone but there are some email queries to respond to as well. Don't worry if you know nothing about cars - you'll go through a full 5-week training programme before you take your first call. Why join us? We asked some of our Journey Makers what they enjoy about working in the Driver Desk, and here are some of the things they told us:

• The wide variety of queries you get to deal with.
• There's no script - we want you to use your natural warm and friendly style to put customers at ease.
• It's a friendly, supportive, and fun team
• You're not measured on call times - we know that sometimes it's worth spending a little extra time with customers to get the right outcome.
What's more, Driver Desk is a great place to start your career with Arval - you'll learn about all our different customers and departments, building a great foundation for progression later down the line., You'll be working Monday to Friday, 40 hours per week. Your shift patterns will involve working a combination of the following shifts:
• 00 to 17.00
• 30 to 17.30
• 00 to 18.00
When you join us, you'll go through a structured 5-week training programme. From there you'll have lots of support from your team and manager while you're finding your feet. Once you're confident in the role, you'll be able to work hybrid, splitting your time equally between the office and working from home. Ready to make a difference? Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Are you passionate about delighting your customers? Enjoy working in a role where no two days are the same? If so, this could be your next move. We'd also like you to bring your:
• Warm and helpful telephone manner.
• Curiosity, and hunger for learning new things.
• Ability to learn new systems and tools.
  
  We're Arval BNP Paribas - we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers.
Culturally, we're a friendly bunch - more human than corporate - and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles - whatever our customers' mobility needs, we have a solution to offer.,
• Et si on vous disait que travailler dans notre Groupe, ce n'est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d'actions du quotidien ou de grands projets, exercer l'un de nos métiers, c'est s'engager pour agir durablement.
• Se sentir bien dans son job, c'est avant tout venir travailler comme on est. C'est aussi avoir les moyens d'un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.
• Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.
  
  We offer a basic starting salary of £25,000, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle
The finer details