Customer Service Advisor

Opening / closing the building and maintaining security levels (building sweeps for people on site when closing etc) Providing an excellent customer service to all (students, staff, clients) Covering reception as part of a rota (may include some weekends and evenings) Liaising with internal departments in support of administrative tasks Managing sufficient material stock levels in support of course demand Acting as the first point of contact for facilities / building issues (building management, landlord and contractors) Managing the facilities Cloud FM portal (reviewing jobs raised, logging new reactive tasks, monitoring job progress) Acting as Health & Safety contact, First Aider and Fire / Chief Fire Marshal Overseeing annual external H&S audits, covering general H&S and Fire Risk Building and maintaining close relationships with contractors, students, and staff Providing a first line response to classroom IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit Covering reception as part of a rota (includes weekends and evenings) Distributing internal and external post Providing support and managing refreshments for internal and external BPP events

BPP is looking for a proactive, highly motivated individual to join our Facilities and Customer Service team, at our Shepherds Bush Centre. The successful candidate is an excellent team worker with outstanding communication skills and the ability to demonstrate effective leadership. This is a multifaceted role, incorporating Facilities and Customer Service responsibilities alongside Health & Safety, IT and general day-to-day duties. This role presents an ideal opportunity for individuals who are passionate about providing outstanding professional support within the education sector, within a fast-paced environment.,

• Ability to take ownership of issues and associated responsibility for completing a task
• Well organised with attention to detail and self-disciplined with ability to prioritise under pressure
• Ability to work within in a team environment as well as independently
• Great time management skills
• Ability to build and maintain strong stakeholder relationships
• Excellent communication skills, both verbal and written
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint
Knowledge in Health & Safety with a qualification is preferred. Please note that working hours will cover the opening hours of the centre, some weekends, bank holidays cover is required.