Customer service advisor

Contract Type: Permanent (Full-Time) Shift patterns: Monday- Friday (Days) Location: Banbury,OX16 3ED DHL, an award-winning leading supply chain business is seeking a Customer service Advisor to play a vital role supporting our distribution requirements. WHAT DOES THE ROLE ENTAIL? As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• A first point of contact for enquries and complaints for DHL life science customers.
• Customer query managment using relevent customer service databases using DHL and customer systems.
• Monitor deliveries and communicate with stakeholders on any issues and expected resolutions
• Gnerating regular reports day to day for the customer.
• Working within a great team of 10 to provide great customer service.
WHAT DO WE NEED FROM YOU? We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
• Experience working in a customer based role.
• Microsoft word/excel experience at intermediate level
• Ability to communicate well within the direct team and external stakeholders.
WHY CHOOSE US? As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
OUR APPROACH TO DIVERSITY & INCLUSION We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. #UKIDSCWellBeing


• Experience working in a customer based role.
• Microsoft word/excel experience at intermediate level
• Ability to communicate well within the direct team and external stakeholders.
  
  DHL, an award-winning leading supply chain business is seeking a Customer service Advisor to play a vital role supporting our distribution requirements.
  
  As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
OUR APPROACH TO DIVERSITY & INCLUSION We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. #UKIDSCWellBeing