Customer Service Advisor

Our business is growing and we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be responsible for providing exceptional service support to our clients. Responsibilities: - Respond to client enquiries through all client service channels. - Resolve customer enquiries by investigating and finding appropriate solutions. - Provide accurate information about our products and services to clients - Collaborate with other departments to ensure customer satisfaction and problem resolution. - Maintain accurate records of all customer interactions and transactions in the CRM system. - Analyse customer feedback and identify trends to allow for business excellence

Proven experience in a customer service role, - Excellent verbal and written communication skills - Proficiency in using a CRM systems - Strong problem-solving and analytical abilities - Ability to multitask and prioritise tasks effectively - Detail-oriented with a high level of accuracy in data entry - Ability to work independently as well as part of a team If you have excellent communication skills and a passion for delivering excellent customer service, we'd like to hear from you!,

• Customer service: 1 year (preferred)
  
  The Grounds Care Group is an established fast paced Grounds Maintenance, Gritting and Invasive Weed Management Company working with multiple multi-sector clients across the UK.
  
  We offer a competitive salary and opportunities for career growth.
Job Types: Full-time, Permanent Pay: £27,000.00-£29,000.00 per year