Customer Service Advisor

We have a fantastic opportunity for someone to join us in the position of Customer Service Advisor for One Housing in Camden. The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. Our Customer Contact Centre team are a first-point of contact for our customers. Our Advisors prize accountability, empathy and a genuine self-desire to be helpful and informative. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers. If you want to be part of a non-profit organisation that creates places for people to call home and supports them to live well, then read on. Join our Customer Services team as a Customer Service Advisor., We have a fantastic opportunity for someone to join us in the position of Customer Service Adviser in Camden, London., Location: This is a hybrid role. Mondays and Fridays working from home and Tuesdays, Wednesdays, and Thursdays working with your team at the office in Camden, London. Hours: 35 per week. The contact centre is open from 8am to 6pm and so you must be able to do shifts of 8am - 4pm, 9am - 5pm and 10am - 6pm as required. Contract: Full time Permanent Your responsibilities will include:

• Accessing and resolving a wide range of enquiries through all customer contact channels, including telephone, email and social media
• Providing customer service in a professional, friendly and empathetic way.
• Being a customer service champion ensuring that all contacts from customers are owned and resolved through to completion.
• Using the CRM to record information relating to enquiries, transactions and complaints to ensure accuracy of information and efficiency when dealing with customers.
• Utilising and promoting a range of technologies to communicate with customers.
• Carrying out a range of administrative duties that that may be needed from time to time.
• Achieving all personal and team targets, KPIs, service level agreements and quality standards to maximise customer satisfaction.
What you will need to succeed We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.


• Be experienced working in a customer care/service environment and able to utilise a variety of communication channels including over the phone, email, social media etc.
• Demonstrate a high standard of numeracy and literacy.
• Have strong communication skills, both oral and written.
• Be resilient, self-motivated, assertive, and confident.
  
  One Housing is a subsidiary of the Riverside Group. The Riverside Group was established more than 90 years ago, and is now a leading provider of affordable housing, care and support services in England and Scotland. The group manages more than 75,000 homes and operates across 160 local authorities. Riverside transforms lives by providing well maintained, high-quality housing while creating new opportunities for customers through job schemes, affordable warmth programmes, and money advice.
Working in some of the most diverse communities in the UK, we understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

Salary: £25,000 - £26,000,
• Salary:£25,000 - £26,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Well done! With our colleague recognition programme you will know when you've done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We're here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years' continuous service.