Customer Service Advisor

We're looking for a Contract Support Advisor to join our Contract Administration team based in Cambridgeshire and the surrounding areas., Location: Cambridgeshire with some remote working available. Travel to other sites may be required. Hours: 40 hours per week. Monday to Friday What will you be responsible for? As a Contract Support Advisor, you'll be working within the Administrative team, supporting them in operational duties. Your day to day will include:

• To communicate effectively with customers, both internally and externally for the capture, recording and distribution of service calls onto the CAFAM system
• Phone cover as and when required by your Team Leader.
• Monitoring of inboxes as and when required by your Team Leader
• Raising of new work orders for Contract Managers
• Raising of reactive work orders for Kier engineers.
  
  Excellent telephone manner, with strong verbal and written communication and interpersonal skills
• Ability to create and maintain effective working relationships
• Demonstrable IT literacy with Microsoft Office, particularly Excel & Outlook
• Demonstrable accurate data entry skills with excellent attention to detail
  
  Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks. We look forward to seeing your application to join the #constructionrevolution #joinkier