Customer Service Advisor

Dealing with customer queries and ensuring a high quality customer relationship is achieved. Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies. You will also:

• Ensure the customer is always informed and up to date
• Take responsibility for the administration of customer queries and records
• Liaise with other internal departments professionally and courteously, maintaining a strong and productive relationship.
• Meet targets in query resolution, call handling and quality
  
  Good customer service skills
• Experience in administration
• A pro-active approach to personal development and learning
• A passion for delivering an exceptional customer experience
  
  What will you get in return?
• A pension scheme- to save for the future - eligibility rules apply
• Access to high street discounts
• Access to low interest loans
• Recognition scheme 'OCS Stars'- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Wellbeing Support