Customer Service Advisor

This is an exciting role that will give you the opportunity to achieve optimum levels of customer service, efficiently dealing with customer queries coming in daily over the telephone and through the shared email from other departments within the business., You will enhance the quality of our customer experience through better understanding their needs and ensuring the Customer Service team are able to demonstrate how we are meeting these needs. Ability to gain commitment - using appropriate interpersonal styles and techniques to deal with customer complaints, queries or other information requests and modifying one's own behaviour to accommodate tasks, situations, and individuals involved. Key Working Relationships:

• Daily contact with Customer Service Manager
• Regular interaction with BDMs/Sales teams
• Daily contact with internal/external customers
• Regular contact with Surgical team
Liaising with these departments to ensure customers receive the correct answers to their queries, to deal with external carriers to always obtain the correct information on a parcels whereabouts. To correct any errors on orders and ensure the corrections are sent with the least amount of disruption caused to the patient and pharmacist. Principle Accountabilities:
• Provide customer care at the highest level to ensure maximum customer satisfaction
• Ensure that calls are answered by staff within agreed time scales and in an appropriate manner
• Ensure that customer queries are resolved and that progress is reported back to the customer within agreed timescales
• Setting and meeting targets as well as planning areas of improvement or development
• Advise Customer Service Team Manager of any instance requiring special action
• The ability to handle complaints and difficult situations in a patient, calm and effective way handling the most complex customer complaints or enquiries
• Provide customer feedback to the Customer Service Manager, Management Team and Service Centre Manager and agree actions where required
• Ensuring that confidentiality of customer information is maintained
  
  Excellent verbal and written communication skills, including rapport building
• A responsible attitude
• Good 'people skills' for building relationships with colleagues at all levels
• The ability to plan and prioritise your own work
• Calmness under pressure
• Decision-making ability
• Accurate record keeping
• IT skills
• Results and achievement orientated
• Highly motivated, proactive and flexible
• Open to giving and receiving constructive feedback
• Demonstrable customer focus
• Problem solving and decision making skills
• Can work to deadlines with efficiency and accuracy
• Experienced in a Customer Service Environment
  
  Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
  
  In return we will offer you a competitive salary and benefits package including:
• Employee assistance programme with legal and financial advisors as well as mental health counselling
• Perks at Work with discounts in various retailers such as: Currys, PC World, Samsung, John Lewis and more
• Access to Mental Health First Aiders
• Contributory Pension Scheme after 3-month service
• Cycle to Work Scheme
• Service Based Holidays
• Career Development and internal progression opportunities
• Up to two paid Volunteer days per calendar year to carry out volunteer activities (pro rata for part time)