Customer Service Advisor

The Co-operative Bank, City Centre, Manchester

Customer Service Advisor

£22250

The Co-operative Bank, City Centre, Manchester

  • Full time
  • Permanent
  • Onsite working

Posted 2 days ago, 10 Nov | Get your application in today.

Closing date: Closing date not specified

job Ref: a358ace108054d488e4f1c94a9e781de

Full Job Description

Customer Service Advisors - Call Centre Location: Manchester Start salary: £22,250 + enhancements & benefits Hours: Full time 35 hours per week Shift patterns are set on a 4 week rota, given in advance. Shift patterns are between Monday-Friday 8am-7pm and Saturday & Sunday 9am-5pm. Sample shift patterns are available upon request.

  • Want to change the world? A career that makes a difference
  • We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics
  • .
  • What you'll be working on:
  • You will be taking high volumes of inbound calls and identifying customers' banking needs, whilst guaranteeing the right outcome for our customers and the bank.
  • As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime.
  • As the first point of contact for our customers, you'll be multi-tasking across different systems whilst providing high quality service.
  • You'll be problem solving and bringing a unique perspective to challenge and help shape our customer journey.
  • By educating customers on safer ways of banking, you'll be providing protection from scam and fraud attacks, helping keep their money safe.
  • We're looking for colleagues who have
  • Strong experience in a customer facing role, including telephony, retail or hospitality
  • Evidence of IT skills and a demonstrable ability to learn and use new systems
  • Ability to follow and understand regulatory policies and processes
  • Experience in dealing with challenging or vulnerable customers
  • A background of working in a fast paced environment and achieving targets or deadlines
  • High attention to detail
  • Robust listening and problem solving skills
  • Clear and concise two way communication skills - both written and verbal
  • A passion to deliver an exceptional customer centric approach
  • Benefits
  • 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
  • Upskill opportunities with associated pay increases
  • 2 paid volunteering days per year
  • Performance based annual bonus scheme
  • City Centre location
  • For our full list of benefits please visit our careers site
  • Our recruitment process
  • Initial call with recruiter
  • HireVue video assessment
  • Final stage competency based interview
  • We can only consider candidates with the right to work in the UK at this time. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
  • Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.

    Strong experience in a customer facing role, including telephony, retail or hospitality
  • Evidence of IT skills and a demonstrable ability to learn and use new systems
  • Ability to follow and understand regulatory policies and processes
  • Experience in dealing with challenging or vulnerable customers
  • A background of working in a fast paced environment and achieving targets or deadlines
  • High attention to detail
  • Robust listening and problem solving skills
  • Clear and concise two way communication skills - both written and verbal
  • A passion to deliver an exceptional customer centric approach

    27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
  • Upskill opportunities with associated pay increases
  • 2 paid volunteering days per year
  • Performance based annual bonus scheme