Customer Service Advisor

Job Description

Customer Service Advisor

Based at our Springfield site in Chelmsford with hybrid working opportunities available following successful completion of probation period.

Starting salary of £22,700 PA (full time salary) and the below benefits:

• 25 Days Leave + Bank Holidays

• Buy & Sell Flexi Leave Options

• Private Pension where Ramsay will match up to 5% after a qualifying period

• Flexible shift patterns available where possible

• Enhanced Competitive Parental Leave Policies

• Private Medical Cover with option to add partner & dependants

• Life Assurance (Death in Service) x3 base salary

• Free Training and Development via the Ramsay Academy

• Free Parking on site (where possible)

• Subsidised staff restaurant (where possible)

• Concerts for Carers

• Employee Assistance Programme

• Cycle2Work scheme available, in partnership with Halfords

• The Blue Light Card Scheme

We are developing and growing our National Enquiry Centre and as a result we have new exciting full-time Customer Service Advisor opportunities based at our Springfield Hospital site in Chelmsford. We are looking for people passionate about customer service to join us and in return receive excellent benefits, training and ongoing career development opportunities within our National Enquiry Centre or across the wider business.

The National Enquiry Centre is Ramsay UK’s central customer service hub and is the heart of our business. Open from 8 – 6pm Monday to Friday and 9 – 2pm Saturday, our dedicated advisors provide telephone, email and web support to our patients and pride themselves on delivering a seamless and positive customer experience. 

About us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

If you are ready to make a difference in our patients lives apply now!

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

Please contact NEC.QT@ramsayhealth.co.uk if you have any questions

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

#ACX

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.