Customer Service Advisor

Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting for you. As a Customer Service Advisor at our Dudley Branch, you will ensure our customers' needs are at the forefront of your day every step of the way. From having genuine conversations in customer focused meetings you will be able to successfully provide a solution to their individual needs. Key Responsibilities

• To be the face of the West Brom
• To deliver excellent customer service every time
• Identifying and providing solutions to customers' needs
• Providing solutions to individual customers' needs
• Cash and cheque handling
• To be an extension of the contact centre with calls
  
  You'll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it's important to be able to build rapport and relationships.
• Exceptional customer service experience with a genuine interest in customers & their needs.
• Driving enthusiasm within a team.
• You'll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it's important to be attentive to detail.
  
  What's in it for you?
We wholeheartedly believe that our people are our greatest asset, that's why in addition to your salary you will be rewarded with a wide range of other benefits:
• At the West Brom you'll have every opportunity to take the next step in your career. We provide excellent personal development and always look to promote from within wherever possible.
• Our Talent Management processes are running throughout our business, they fully aim to attract, on board, develop, motivate, and retain high-performing employees. We firmly believe our Talent management helps to improve business performance through practices that make employees more productive.
• Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
• Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
• Social club membership - dozens of discounts available for a wide variety of family days out and events
• Performance related pay scheme
• Corporate health plan with the option to include family members
• Discounted travel cards
• Life assurance provided by the Society at 4 times your salary
Why choose the West Brom? At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.