Customer Service Advisor

We are seeking to appoint a Customer Service Advisor to support the administrative functions of the Student Accommodation. The post is based within the Customer Service Team, and will also support the activity of the wider accommodation service.
Student accommodation is an integral part of many students experience at University, and plays an important role in recruitment and retention of sour students. Additional rental income is in excess of £6million annually and contributes to the financial health of the University.
The successful applicant will play a key part in enhancing our excellent customer service provision through involvement in the following duties such as supporting all aspects of students accommodation journey, including face to face queries, email and phone calls and supporting users through our customer focused on-line system. They will be responsible for managing vacancies within the accommodation, including dealing with new enquiries and applications to move rooms. Supporting students in rent payment arrangements, both online and in person, and students requiring additional financial support with payment arrangements. Applicants will also be expected to play their part in the marketing and viewing arrangements of accommodation on campus. Successful applicants will be educated to degree level or have a professional qualification or equivalent level of experiential learning.
This post will require some weekend working to support Open Day activity and Student Welcome/Move Out events
Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.