Customer Service Advisor

If you're an experienced, service-focused Customer Service Advisor looking for an exciting opportunity, this role could be for you! What You'll Be Doing:

• Handling incoming customer queries across multiple contact channels
• Addressing escalated queries and ensuring timely resolution
• Representing the company brand through all customer communications
• Managing customer accounts
• Taking ownership of customer journeys, resolving cases with personalised solutions
• Acting as the first point of contact for complaints and escalating them as needed
• Providing accurate, up-to-date advice and information to customers
  
  Previous customer service or call centre experience preferred
• Proven ability to deliver high-level customer care
• Resilience under pressure and the ability to tackle challenges head-on
• Excellent communication skills with internal and external stakeholders
• Ability to engage with customers via phone, email, and social media
• Self-motivated and proactive
  
  Sociable and fun team environment
• 50% discount on monthly and quarterly bus tickets
• Pension scheme
• Eye test vouchers and discounts
• Discounted gym memberships
• Involvement in local charities and fundraising events
• Recommend a friend scheme with rewards up to 500
• Apprenticeship and career progression opportunities
• Recognition and reward schemes with Love to Shop vouchers
• Free car parking
• Weekly dress-down days
• Free fruit
• Cycle to work scheme