Customer Service Advisor

You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers' vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service. The main duties of the role include:

• Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
• Record customers details and requirements when handling an enquiry
• Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
• Provide customer estimates according to company policy on schedules, times and pricing
• Make outbound calls to customers when ordered parts have arrived and arrange a booking
• Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range
  
  Experience in delivering outstanding customer service, preferably as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
• Excellent verbal & written communication skills
• Confident at resolving complex issues
• Excellent administration & IT skills
• Must be eligible to work in the UK
  
  Basic Salary: £24,710 OTE £29,210 per annum
The role is an office-based environment, working hours Monday - Friday, on varying shift patterns,8am to 5pm/8.30am to 5.30pm/9am to 6pm (40-hour week), and Saturdays on a rota basis, 8am - 2pm (currently 1 in 6) to be paid as additional hours., Similar searches: BMW Careers, Permanent, Full-time, Sales / Customer Service, Less than £29,999