Customer Service Advisor

The Customer Service Advisor plays a central role at the Distribution Centre, ensuring an efficient and high-quality service to both internal and external customers. This role supports our field based colleagues and support teams enabling them to provide an excellent operational service at all times.

• Please note this role is based in the office full time, 5 days a week. Monday -Thursday 7:30am-4:30pm and Friday 7:30am-3:30pm
What you'll be doing
• Liaising with customers effectively to provide high levels of customer satisfaction and commercial success
• Providing product knowledge and support to field based colleagues and support teams
• Managing the effective delivery of customers material order requirements
• Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected
• Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues
• Ensuring delivery dates and times are recorded accurately
• Prioritise and plan for any responsive colleague orders/collections
• Ensuring van stock deliveries meet schedule and quality expectations
• Liaising with the planning teams for colleague holidays and sickness
• Processing orders by colleague by sending purchase orders to suppliers
  
  Experience of dealing with customers
• Experience working in a similar environment such as a builders' merchant
• Experience in using warehouse based stock system
• Industry product knowledge
• Use of full range of Microsoft Office
• Ability to complete tasks in an accurate and timely manner when working under pressure
• Attention to detail
• Effective liaison with staff/other stakeholders to give information/find information/resolve problems
• The ability to develop and project a positive image of Great Places through personal, written and oral skills
• Empathy with our tenants and residents and willingness to deliver exceptional customer service
What we need from you
• Ability to work as part of a team as well as on own initiative
• Proactive, can do attitude
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• An ability to work in uncertainty
• To be professional and work with integrity, inclusivity and respect for diversity
  
  INDAD
Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities. You can find details of our story, our vision and our values . At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.