Customer Service Advisor
Available Car Limited, Sutton in Ashfield, Nottinghamshire
Customer Service Advisor
£27000
Available Car Limited, Sutton in Ashfield, Nottinghamshire
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 5 Jan | Get your application in today.
Closing date: Closing date not specified
job Ref: f12d34fbc1de4ca095d7ca63056cd3a2
Full Job Description
- Answering large volumes of telephone calls, emails and webchat from customers and suppliers for our entire group.
- Dealing with first line enquiries from customers.
- Generate rich leads for the showroom teams.
- Support the showroom team by scheduling appointments with customers and following up on leads.
- Accurately input customer information and enquiries on to our databases.
- Work to targets and KPI's set out by the contact centre managers.
- Confidently, professionally, and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience.
- Maintain a positive and friendly attitude towards customers and team members.
- The ability to handle customer complaints and issues with empathy and professionalism.
- Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience.
- Assisting with other tasks if required., Available Car Ltd is a credit broker not a lender. For introducing you to a Lender for Finance we receive commission at different rates as a fixed percentage of the amount you borrow. The commission that we receive does not affect the amount that you borrow under the credit agreement. Written quotations are available on request subject to status. 18 years old or over. Calls may be recorded for training purposes. Available Car Ltd offers the details of vehicles in good faith but cannot guarantee or warrant the accuracy of any information including Fitted Extra information supplied by 3rd party providers. Therefore, all customers are advised to view vehicles at our showrooms and with the help of our advisers, ensure their specific requirements are met before purchase. All used car prices exclude Road Fund License and E&OE. Car savings are taken from CAP Guide. Subscription Services - Certain vehicles may have software-based features that require a one-off fee, or a monthly or annual subscription payable to the manufacturer, to activate or enable the feature. Available Car Ltd will not be liable for additional subscription fees or charges, required to activate or enable any feature on a vehicle. (E.g. Apple Car Play, Heated Seats etc).
- Computer literate & Proficient in Microsoft packages.
- Experience working in a high volume, multi-channel contact centre.
- Be able to prioritise your workload in a fast-paced environment.
- Outstanding ability to clearly communicate with customers via telephony, email and livechat.
- A passion for delivering great service, greeting customers with a smile and serving them with pride.
- Work well within a team and communicate effectively and openly with others.
- Full UK driving licence is required., Customer service: 1 year (required) Licence/Certification:
- Driving Licence (required) Work Location: In person Reference ID: Customer Service Advisor If your passionate and committed to delivering excellent customer service, we would love to hear from you.
- 22 days holiday + bank holidays
- Free uniform
- Bonus scheme
- Company pension scheme
- Employee discount scheme
- Death in service benefit
- Occupational health
- Friendly team environment, Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Store discount Schedule:
- Day shift
- Weekend availability
You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience. You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.,
Available Car are a family owned Used Car Supermarket with 2 branches across the East Midlands.Sutton in Ashfield - £27,000 per annum We are looking for a Customer Service Advisor to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you. Our Benefits: