Customer Service Advisor
Veolia Environmental Services (Uk) Plc, Alperton, Brent
Customer Service Advisor
Salary not available. View on company website.
Veolia Environmental Services (Uk) Plc, Alperton, Brent
- Part time
- Permanent
- Remote working
Posted 1 day ago, 5 Jan | Get your application in today.
Closing date: Closing date not specified
job Ref: 2fd4512feaf04991a93717b15bd7353f
Full Job Description
- Maintaining a flexible attitude towards working in a small team
- Able to remain calm in a live environment while being proactive in seeking solutions to customer queries
- Engage with Camden Commercial customers on a daily basis to ensure all their requests and queries are actioned
- Answering customer calls and responding to customer emails
- Provide quotes to customers for Bulky/ad-hoc collections
- Ensure all contact reasons are being logged correctly and highlight any trends or issues
- Referring queries onwards with information when appropriate
- Follow internal processes for missed collections, bag orders, assisting with the Customer Hub, invoice queries, bulky collections and complaints, processing new accounts and raising sales leads.
- Liaise with Operational & Sales Team for any customer service related queries
- Implement any ad hoc request from customers.
- Process customer payments when required for bag orders and bulky/ad-hoc collections
- Ensure that customer data is protected as required by GDPR regulations
- Record accurate customer information in the system (creating new accounts, suspension, closing the accounts) in a timely manner
- Maintain data as required to ensure information is accurate and up to date
- Compile and share information for the Customer Service Manager to support monthly reporting and team performance, We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
Previous customer service experience in the call centre environment - essential - GCSE qualification or equivalent
- Prioritisation skills, flexibility and ability to manage workload with changing deadlines
- Team player
- Good interpersonal skills
- Practical verbal and numerical skills.
- IT skills- intermediate level.
- Strong communication skills
- Initiative and problem solving skills.
- Waste industry knowledge not mandatory but desirable (full training will be provided)
Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. - 25 days of annual leave (pro rata)
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you;