Customer Service Advisor
Sandwell Metropolitan Borough Council, Oldbury, Sandwell
Customer Service Advisor
Salary not available. View on company website.
Sandwell Metropolitan Borough Council, Oldbury, Sandwell
- Full time
- Permanent
- Onsite working
Posted today, 10 Jan | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 4e54f6d8f16045b0a0ea4efb19b74cd9
Full Job Description
- The ability to liaise with customers, service providers and partner agencies to ensure effective delivery of the service.
- Have an excellent telephone manner, providing great customer service.
- Effective communication skills, recording information timely and with accuracy including maintaining confidentiality are a necessary function of this role.
- The collation and maintenance of information is to be completed in accordance with relevant legislation and used to prepare reports.
- There is a responsibility to identify and contribute to procedural improvements.
- Use of IT equipment, specialist software and different systems is essential to maintaining records therefore undertaking training for competency of using a variety of systems is a requirement. We will offer you: -
- An excellent induction plan
- Regular supervision
- Supportive management direction
- Generous employee benefits, including annual leave and family friendly policies
- Supportive Health & Wellbeing
- Great holiday entitlement Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell's Vision 2030 and also guide us when we recruit. We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
How would you like to come and join Sandwell, as we have great opportunities within the Hospital 2 Home team which is an exciting opportunity for individuals who are flexible, innovative and have a proven track record of partnership working, with a can-do approach. If you can work under pressure and have a great attention to detail, then we would like to hear from you. We're searching for passionate individuals who love interacting with customers. Whether you're a recent graduate or someone eager to learn and deliver exceptional service, we'd love to have you join our dynamic busy Hospital team.