Customer Service Advisor - Contact Centre

Candidate profile (text) - Default language IKEA Sheffield Customer Support Centre are looking to welcome full-time Customer Service Advisors to join our amazing team. Are you a customer service enthusiast with a knack for delivering exceptional support, who thrives in a fast-paced environment with new challenges every day? As a Customer Service Advisor, you'll be the friendly voice our customers rely on whether it's through phone calls, online web chat, emails, and social media. You'll handle inquiries, resolve issues and turn complaints into chances to sprinkle a little IKEA magic. We see problems as a chance to brighten our customers' day.,

• Engage with customers to resolve a variety of issues, ensuring a positive and efficient experience.
• Meet Contact Centre standards, KPIs and desired service levels to deliver exceptional customer service.
• Receive ongoing coaching to enhance your skills and ensure you consistently meet and delight our customers.
• Work with Microsoft Office 365, Customer Resolution management and delivery systems.
WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many. RECRUITMENT PROCESS INFORMATION Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be required to complete a short video interview with pre-recorded questions
• Shortlisted candidates will be invited by email to attend a face-to- face interview.
We understand not everyone will be successful, but we promise to keep you informed either way. For any advice or support, email Recruiter Lisa - lisa.cathcart@ingka.ikea.com and I will be happy to help! Why you will love us From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA. What we all have in common
• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!
  
  Previous experience working within customer support is recommended.
• The ability to build good rapport with customers, demonstrate understanding and confidently use various communication channels.
• Resilience and the ability to maintain focus during times of stress.
• Experience using IT Tools, with significant attention to detail and a willingness to learn and grow within a changing environment.
  
  "You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.", as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310


• The Start Date of employment will be: 10th February 2025
• Competitive hourly rate of £12.60 hourly rate (£25,552.80 PA).
• 39 hours per week over 5 days out of 7 and every 2nd weekend, working from our IKEA Sheffield Unit. Various shifts available between 07:00 - 20:15 hours.
• After completion of 3 - 6 months there is an opportunity to apply for hybrid working arrangement (minimum 1 day per week in office).
• We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.
• 15% IKEA discount & discount portal helping you save £100's on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
• Given Day - Additional days' paid leave to take at any point during the year, when it's important for you.