Customer Service Advisor - Delivery Support Team

Role overview: Customer Service Advisor - Delivery Support Team Sheffield (S2 5DD) - Hybrid Working. 2 Days per month in the office 3 Month Fixed Term Contract Full Time Our passion at Currys is helping everyone enjoy the latest tech. We're proud of the service levels we provide for our customers - online, in-store or in their homes. And it's all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins. The Delivery Support Team deals with claims relating to damage to customers property caused by delivery or installation of big box items, white goods engineers, or faulty appliances. This comprises of collating all the details from the customer and delivery centre, assessing claims, processing settlements, supporting our Delivery Partners, and tracking their claims. The role requires the ability to problem solve and be quick thinking, in what can be challenging circumstances. Role overview: As part of this role, you'll be responsible for: · Answering calls from customers and internal transfer line, in addition to making outbound calls to customers, delivery partners and CSC's. · Responding to emails from customers, delivery partners and CSC's. · Asking the right questions to match customers with the correct delivery/receipt details. · Meeting every customer with empathy and understanding. · Offering support services i.e. booking installation checks. · Working within strict SLA's. · Assessing quotations and images. · Negotiating settlements. · Liaising with our Delivery Partners and manufacturers. · Ensuring that the correct outcome is reached. You will need:

• A commitment to providing great service.
• Customer Service experience, ideally within a Contact Centre environment.
• Excellent communication skills.
• Strong negotiation skills
• To be proficient in using IT systems
Why join us: We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:
• Discounts at our Currys stores and on our partner networks.
• Life Assurance and Sharesave scheme.
• Access to a variety of Wellbeing initiatives including cycle to work and eyecare.
• Access to the Aviva Digital GP app, where you can access a GP 24/7.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application Apply # and we'll do our best to help.


• A commitment to providing great service.
• Customer Service experience, ideally within a Contact Centre environment.
• Excellent communication skills.
• Strong negotiation skills
• To be proficient in using IT systems
  
  Our passion at Currys is helping everyone enjoy the latest tech. We're proud of the service levels we provide for our customers - online, in-store or in their homes. And it's all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.
  
  We're one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:
• Discounts at our Currys stores and on our partner networks.
• Life Assurance and Sharesave scheme.
• Access to a variety of Wellbeing initiatives including cycle to work and eyecare.
• Access to the Aviva Digital GP app, where you can access a GP 24/7.
Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application Apply # and we'll do our best to help.