Customer Service Advisor FTC

To take incoming calls from our customers in a timely manner

Manage vehicle defects through the repair process, recording and updating all necessary information and systems

Ensuring our customers are updated throughout the repair process maintaining a professional manner at all times

Deal with ongoing vehicle repairs and updating all relevant systems correctly

Manage all vehicle repairs via telephone and email

To co-ordinate and escalate repair times with the Team Leader/Operations Manager

Ensure all daily workload is completed

Additional Ad-Hoc roles as required by the business.

Self-Motivated and strive to be the best and succeed in all you do - service level targets inspire you

A natural communicator, building rapport with our customers to fully understand their needs

Fast learner and inquisitive

Passionate about helping others - be it customers or colleagues

Excellent communication skills, both written and verbal

Able to deal with ambiguity and change whilst maintaining the tenacity and perseverance required to achieve the required objectives

Adhere to agreed priorities, procedures and processes

Able to work to challenging deadlines

Strong customer focus and service skills

Team player

If invited to interview, you will need to provide as evidence of your right to work in the UK, the following documents:

Passport (plus (url removed) share code confirming eligible to work in the UK if non UK passport)

Proof of Address x 2

OR

Birth Certificate and National Insurance Number on an official document.

VMS (Fleet Management) Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles. VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds.

Hours: 40 hours per week, Monday to Friday, 08.30 - 5.00

Benefits: 22 days per annum rising to 23/25 days on length of service plus bank holiday entitlement, Employee referral scheme offering £300 - £500, discount on vehicle hire, Specsavers Eye care vouchers, Perkbox benefits and discounts with selected automotive companies.